Transparency and just being as helpful as possible is what we are about.

Frequently asked questions


What is a Discovery Call?
This is where we call, have a zoom meeting just to introduce ourselves and find out more about your need and company and why you are looking at doing the project, thereafter in most cases and depending on the complexity of the project we will either work via email or whats app, or arrange monthly Zoom calls.

Once we have had the discovery call, quoted and got the project rolling we will send you a custom questionnaire to find out more your target, competition etc.

Logo Work

What format does my logo come in?
We present your Logo in JPEG, Transparent PNG, Vector PDF and EPS.

How is my logo presented colour wise?
Your logo is presented as such: Full colour, Black and Black with transparent punch through, White with transparent punch through. (see image)

How is the style guide presented?
The style guide is provided in digital form as a Print Ready PDF, 1(one) copy with bleed and 1(one) without bleed.
The Moodboard option is presented as separate PDF file.

How are the files delivered?
The files are delivered as a zip file which contains the brand kit elements in their relevant folders via wetransfer and based on the design package you have taken.

Web Work

Will my website be built into a CMS?
This would depend on the complexity of coding needed in this case, Most CMS's only have one DB and there is always the worry that additional PHP coding may interfere with the backend.

By default our marketing/brochure websites are built into October CMS an award winning CMS software similar to wordpress.

All our website design includes basic SEO: title, description meta tags, social tags, analytics setup. SEO is actually an on going process and a management program based on goals can be quoted on accordingly.


Do you price per hour or as a fixed price project?
Our main way of pricing is as a fixed price project where depending on the size and time frame of the project either 60%/40% deposit structure or 50%/monthly payment structure occurs.

We do charge adhoc per hour if a project is urgent and the time period is difficult to judge. Monthly retainers are for an infinite period with the need being reviewed and discussed every six months. The minimum retainer is based on 10hrs a month.

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